Frequently Asked Questions
Can I add or remove an item from my order after I have placed my order?
Last Updated 3 months ago
Similar to Amazon and other high-speed fulfillment centers, Motion RC begins to fulfill your order just minutes after you submit your order on our website. To achieve our industry leading shipping speed and ensure order fulfillment accuracy, we are unable to interrupt our operations to modify orders once they are in Awaiting Fulfillment status; usually 20-30 minutes after you place your order. In addition, for security purposes, we do not store any payment information in our systems, therefore, we are unable to automatically bill you for any additional items or credit you for items you want removed. Given this, we recommend you always double check your order for accuracy and completeness before submitting payment and completing your order. If you wish to purchase additional items, you will need to place a new order for the additional item(s). If you've ordered the wrong item or an item you did not need, you can return new and unused items for a full refund within 30 days of delivery.